Leadership Team

Kay D. Toran, President/Chief Executive Officer

Ms. Kay D. Toran has been the Chief Executive Officer and President of Volunteers of America Oregon (VOAOR) since July, 1999. In this role, Ms. Toran provides overall leadership and strategic direction for this human services non-profit. VOAOR provides services to children and families, single adults and to the frail elderly. Our services include early childhood; domestic violence solutions; treatment for substance abuse disorders and gambling addiction; prisoner re-entry and adult day services for the elderly. VOAOR also runs social enterprise organizations including Catering for a Cause.

Prior to joining Volunteers of America Oregon, 1994-1999, Ms. Toran was Director of Oregon's Services to Children and Families Department, Oregon's child protective services agency. Ms. Toran's prior executive positions in Oregon state government include Administrator, the State's Purchasing Division, Department of General Services; Assistant to Governor Vic Atiyeh and Oregon's Director of Affirmative Action. She also served on the faculty as an Assistant Professor of Social Work, Graduate School of Social Work, Portland State University.

Ms. Toran received her Bachelor of Arts from the University of Portland and her Masters of Social Work degree from Portland State University. She also received an Honorary Doctorate from The University of Portland.

Ms. Toran's current volunteer service includes membership on the following boards: Albina Community Bank, The Board of Regents for the University of Portland, and the Oregon Community Foundation. Ms. Toran also serves on the Providence Health and Services' Community Advisory Council.

John Ng, Chief Financial Officer

John Ng currently serves as CFO at Volunteers of America Oregon. John was appointed to the role in April, 2017 after having joined the organization in November, 2012. Prior to joining VOA, John was an auditor at PricewaterhouseCoopers’ Banking & Capital Markets Group in Tokyo, Japan. John’s other nonprofit experience includes legal advocacy for homeless and low-income residents in San Francisco. He also worked at a community development financial institution where he advised nonprofits and micro enterprises on accounting and business development projects. John received a BA from the University of Oregon, and holds a Master of Accounting degree from the University of Hawaii at Manoa. He is a member of the American Institute of Certified Public Accountants and Oregon Society of Certified Public Accountants. John also volunteers for the Beaverton School District’s budget and audit committee.

Gloria Martin, Director of Human Resources

Gloria Martin joined Volunteers of America Oregon in 2016. She brings over 15 years of human resources experience in both for-profit and non-profit organizations. As HR Director, she provides leadership, guidance and consultation to VOA Oregon management, program directors and employees on matters relevant to the development and maintenance of a high-performing, diverse culture. Her goal is to promote employee involvement, collaboration, and excellent service true to VOA Oregon's mission.

Gloria earned her BA degree from Marylhurst University in Interdisciplinary Studies – Human Resource Management and Organizational Communication. She is also a Certified Professional in HR (PHR and SHRM-PC), and Certified Employee Benefits Specialist (CEBS).

Carol Tatch, Development & Communications Manager

Carol comes to Volunteers of America Oregon grateful for the opportunity to help the most vulnerable populations in Oregon. She brings to VOA Oregon 27 years of development and fundraising experience and an excitement to get the work done! As a native of the Atlantic Southeast, Carol has found the Pacific Northwest to be the perfect place to hone her skills and talents in the non-profit social justice and social services areas. An avid listener, her favorite words to say are, “Tell me your story.”

Carol has certifications in Nonprofit Management, Meeting and Event Planning, and Management, and recently completed WVDO’s Executive Leadership Academy. As a non-stop learner, she embraces the opportunities that continually arise from education and training.

Pam Kelly, Division Director for Treatment and Prevention Services

Pam has a Bachelors degree in Psychology, a Masters degree in Management and Public Administration, and a Masters degree in Social Work. She completed a post-masters training and certification program in Marital & Family Therapy and is a certified chemical dependency counselor. Ms. Kelly has worked in the field of chemical dependency, mental health, family therapy, and offender rehabilitation for the past 20 years. She has broad experience in developing and managing social service programs serving these populations. Her experience includes serving as the Treatment Director for the Broward County Division of Alcohol and Drug Abuse Services (Fort Lauderdale, Florida), directing the Dual-Diagnosis Adolescent Unit (Charter Ridge Hospital, Lexington, Kentucky), and serving as the Program Director for the Women’s Residential Center, treating high-risk, dually-diagnosed offenders (Volunteers of America, Portland, Oregon).

Elizabeth Sherman, Division Director of Children and Family Programs
Elizabeth Sherman has led services for families at Volunteers of America Oregon for over 19 years. She managed programs for families with Child Welfare involvement, strengthening parenting and facilitating reunification. She has also directed our partnership with Home Forward Public Housing to prevent substance abuse and promote healthy lifestyles and academic success among youth and families at five sites. She is currently completing a two-year Nonprofit Executive Leadership program at the University of Notre Dame Mendoza College of Business. She has a BA in Early Childhood Education and is a Certified Prevention Specialist.