A New Home for Hope

Effective September 15, 2026, VOA Oregon's Outpatient Services are moving to a new location. Read the FAQs below to learn more.
Why are Outpatient Services moving?

VOA Oregon’s Outpatient Services have reached maximum capacity at our existing SE Washington Street location, and demand for our services continues to increase.

To meet the needs of our community, we are expanding services at a larger location. This move will allow us to serve more people, improve access to treatment, support staff operations, and strengthen the long-term sustainability of our programs.

When is this move happening?

We are aiming to have outpatient services up and running in our new location by Tuesday, September 15, 2026.

The move timeline is as follows (subject to change):

  1. Onsite client services continue at the current SE Washington St Outpatient location through Thursday, September 3;
  2. All urine drug screening (UDS or UA) testing will remain onsite at SE Washington St through Saturday, September 12, 2026;
  3. Outpatient services will temporarily shift to be provided virtually starting on Friday, September 4 through Saturday, September 12;
  4. VOA Outpatient Services will be closed on Monday, September 14; then
  5. Onsite services reopen at our new location on Tuesday, September 15.
Is VOA Oregon closing outpatient services?

No; Outpatient Services are not closing.

This move is an expansion and relocation of services, not a closure. VOA Oregon remains committed to providing outpatient treatment and recovery support services to current and future clients.

Why was the Jessup University Multnomah Campus selected?

The Jessup University Multnomah Campus offers more space than our current outpatient location and provides an opportunity to expand services in a campus environment that can support clinical operations, staff offices, group treatment, and client-facing services.

The site is also already familiar to VOA Oregon because our Women’s Residential Center previously operated there. VOA Oregon has experience with the campus, the buildings, and the surrounding neighborhood.

Which services are moving?

VOA Oregon is moving many of its outpatient treatment services and related staff offices to the Jessup University Multnomah Campus. This includes counseling, group treatment, individual appointments, peer support, case management, intake-related services, and staff operations connected to Outpatient Services. The Home Base Recovery (HBR) houses will continue receiving services at 10564 SE Washington St, Portland, OR 97216.

The Women’s Residential Center (WRC) was previously in this location. Why can Outpatient operate here when the WRC could not?

There are different building code, licensing, staffing, safety, and operational requirements for outpatient treatment compared to residential treatment.

Residential treatment requires 24/7 operations, sleeping accommodations, residential safety protocols, overnight staffing, food service, medication management, and other infrastructure that is different from outpatient care.

Outpatient services operate differently. Clients come to the site for scheduled services such as individual counseling, group treatment, peer support, case management, and related appointments. They do not live at the site.

VOA Oregon is ensuring that all applicable building codes and operational requirements will be fulfilled prior to seeing clients in the new facility.

Will groups and individual counseling continue?

Yes. Groups, individual counseling, and other one-on-one services are expected to continue.

Clients will receive information from their counselor, case manager, or peer mentor about where to report for appointments after the move.

Will the move change client schedules?

Some schedules may change as part of the transition, especially as room assignments and group schedules are finalized.

VOA Oregon will communicate schedule changes directly to affected clients as early as possible.

How will clients get to the new location?

The new location is at 8435 NE Glisan St. in Portland. Staff will help clients understand transportation options, including public transit, driving directions, parking, and any other available supports.

The new location is served by TriMet bus routes line 19-Glisan and 72-82nd Ave. The nearest MAX Light Rail station is NE 82nd Ave, located 3/4 mile from our new Outpatient facility. It is also 1 mile from the Gateway Transit Center, which offers numerous bus and light rail connections.

Clients who have transportation concerns should speak with their counselor, case manager, or peer mentor as soon as possible so staff can help identify options.

Will the new location be accessible for people with disabilities?

Yes. The new location is accessible to people with disabilities. The site will be ready to safely and appropriately serve clients before outpatient services begin there. Clients with specific accessibility needs should speak with their counselor, case manager, peer mentor, or other VOA Oregon staff contact.

How will this move affect the surrounding neighborhood?

VOA Oregon’s Outpatient Services are appointment-based services. Clients will come to the site for scheduled care, groups, and support services.

There may be some additional traffic related to staff, clients, and visitors. VOA Oregon will consider parking, traffic flow, entrances, signage, and scheduling as part of the transition planning process. There should be limited impact to the neighborhood surrounding the campus as we will use the Glisan Street entrance exclusively, and all parking will be contained on the campus.

VOA Oregon is committed to being a responsible neighbor and will communicate with nearby stakeholders as appropriate.

Is the new location safe for clients and staff?

Yes. Safety, access, building conditions, emergency procedures, and operational readiness are all part of our comprehensive planning process.

VOA Oregon is working to ensure that all applicable building codes, licensing requirements, safety expectations, and operational requirements are addressed before clients are seen at the new location.

If you have any additional questions, call Outpatient Services at (503) 228-9229 or email information@voaor.org.