A Guiding Light

“I always stay for the people.”

Court Support Navigator Graciela Galindo sits at the ready in the Multnomah County Courthouse every day to welcome and guide individuals visiting the courthouse. Her work revolves around one of VOA Oregon’s most crucial goals: connecting community members to the resources they need.

One of the more unique members of the VOA Oregon team, Graciela deserves to be recognized for the critical resource she truly is. “I think people need to be comfortable when they come in,” Graciela said, “I try to serve people like I want to be served.”

As a bilingual information specialist, Graciela works behind the information desk answering questions about the court, connecting individuals with services and accommodations, and welcoming them into an environment that is often unfamiliar and intimidating.

Woman with a facemask on standing with hands folded looking at the camera.

Graciela began her journey at VOA Oregon around 10 years ago in our Outpatient Services program. From reception work, data entry, and intake coordination, Graciela has become one of the go-to sources of information about the court system and the resources available to clients of VOA Oregon and beyond.

Graciela’s favorite thing about VOA Oregon is the continuum of care throughout our different programs. She loved to see parents involved with Outpatient Services taking advantage of the “buffet of resources” available to them through programs like our Family Relief Nursery and Home Free domestic violence services. She has sat in classes at Portland Community College with clients involved in the outpatient treatment work program.

At the end of the day, Graciela goes above and beyond in helping anyone who comes to the courthouse. She is the guiding light for those confused and in need, no matter how small or great that need may be. “I don’t want them to think we’re just concrete, like we don’t feel. We feel, we’re here for you, I’m not here for the system, I’m here for you. I’m here for the community.” The next time you visit, make sure you stop by the information desk to say hello to the friendliest face in the courthouse!